FAQ

How to manage my trading account?

  • How can I get help?

    If you’re experiencing problems with your trades, would like to edit an order, or just need help with your account, please contact our team by phone, live chat, or email.

  • How can I manage my risk?

    The most common risk management tools in Forex trading are limit orders and stop loss orders. A limit order places a restriction on the maximal price to be paid or the minimal price to be received. A stop loss order sets a particular position to be automatically liquidated at a predetermined price in order to limit potential losses should the market move against an investor’s position.

  • How can I withdraw funds?

    You can withdraw money at any time from the funds available for withdrawal.
    To request a withdrawal simply login to your Golden-fx.com client area and select ‘Withdraw’.
    Withdrawals are processed within 5 business days.

    FAQ

    Contact us

  • What leverage is applied to my account?

    Leverage available for Golden-fx.com trading accounts is from 1:50 and up to 1:500 depending on the account type. For further details please go to our Account Types page on our website.

How to start trading?

  • How can I deposit funds into my trading account?

    We offer a variety of deposit options. You can make a quick transaction using your credit card (Visa or MasterCard) or transfer funds by wire transfer. Please click here for more information about funding your trading account.

  • What is the minimal deposit to open an account?

    The minimal initial deposit depends on the account type selected. The minimum deposit that we accept is $250. Please click here to view all our account types and the minimum initial deposit for each.

  • How can I open an account?

    You need to complete a registration form with your name, email address, phone number, etc.

    To open a real account click here. The real account allows you to open an account with real money and start trading straight away. You simply choose the account type that best suits you, complete the online registration, submit your documents, and you are set to go.

    In both cases a client area will be created. In your Golden-fx.com client area you can manage your demo accounts, real accounts, and finances.

  • Do I have to provide any documents to open a real account?

    We need at least two documents to accept you as an individual client:

    a. Proof of identification – current (not expired) colored scanned copy (in PDF or JPG format) of your passport. If no valid passport is available, please upload a similar identification document bearing your photo, such as a National ID card or driver’s licence.
    b. Proof of address – a bank statement or utility bill. Please ensure that the documents are not older than 6 months and your name and physical address is clearly displayed.

    Important note: the name on the proof of identification document must match the name on the proof of address document.

    You can conveniently upload your documents directly from your client area or scan and send them to support@golden-fx.com

    Your documents will be checked by our compliance department within 48 hours. Any deposits will be credited to the account only after your documents have been approved and your client area fully activated.

Trading at Golden-fx

  • Where do you get your prices from?

    Golden-fx.com trading platforms is connected to the largest liquidity providers on the market. Our clients have the ability to execute trades directly from real-time streaming quotes updated in real time.

  • Do you charge any fees or commissions?

    We do not charge any additional fees and commissions for all account types we offer.

  • What is the minimum deposit to open an account?

    The minimum trading volumes will depend on your account type. However, the minimum trade size we accept is 1 minilot (0.1 lots).

Trading basics

  • What trading strategy can I use?

    Currency traders make decisions using both technical factors and economic fundamentals. Technical traders use charts, trend lines, support and resistance levels, and numerous patterns and mathematical analyses to identify trading opportunities, whereas fundamentalists predict price movements by interpreting a wide variety of economic information including news, government-issued indicators and reports, and even rumors.

    The most dramatic price movements, however, occur when unexpected events happen. The event can range from a Central Bank raising domestic interest rates to the outcome of a political election or even an act of war. Nonetheless, more often it is the expectation of an event that drives the market rather than the event itself.
    For trading strategies and other information about Forex trading read our articles.

  • What do long and short positions mean?

    If you are buying currency, you are opening a ‘long’ position, if selling – ‘short’. For example, if you buy 1 lot of EUR/USD, you open a long position for 100,000 of EUR against USD. And if you sell 10 lots of USD/CAD, you open a short position for 1 million USD versus CAD.

  • When is the market open?

    Forex trading begins each day in Sydney and moves around the globe as the business day begins in each financial center, first to Tokyo, then London, and New York. Unlike any other financial market, investors can respond to currency fluctuations caused by economic, social, and political events at the time they occur – day or night. Forex market opens on Sunday 5pm EST (10:00pm GMT) and closes on Friday 5pm EST (10:00pm GMT).

  • What is a spread?

    A spread is the difference between buy and sell prices. At Golden-fx.com we offer both fixed spreads and variable spreads. Spread is measured in pips. For example if the buy price for EUR/USD is 1.045 and sell price 1.043, it means that the EUR/USD spread is 2 pips.

Log in
Remember me
Forgot password? Don't have an account? Sign up
Open Account